Question 1

How many clients can I follow?

Accepted Answer

As many as you like, with every subscription plan: the number of clients is unlimited. 5, 30 or 150 clients: your price stays the same.

Question 2

How long does it take to set everything up?

Accepted Answer

Your account is ready as soon as you sign up. To bring over what you already have, two options: our support team imports your clients, programmes and their history for you, within 48 hours, or you import them yourself with your connected AI. All that’s left is to send your invitation link to your clients.

Question 3

Can I import my existing programmes?

Accepted Answer

Yes, in two ways. Our support team imports your programmes, clients and their history from your previous software or your Excel files, within 48 hours. Or you go through your connected AI (Claude, ChatGPT, Gemini): give it your programmes and it recreates them in Coachly. The AI integration is available with every plan.

Question 4

Does Coachly work for online and in-person coaching?

Accepted Answer

Yes, it’s available with every subscription plan: private, group and public sessions, with your calendar and session management. Online booking and online coaching are available with the Plus and Premium plans.

Question 5

How do the 21 days to try everything work?

Accepted Answer

You create your account and get access to everything for 21 days, with no client limit and no credit card. After that, 50% off the monthly subscription for 4 months. Offer valid until 25 December 2026.

Question 6

What happens at the end of the 21 days?

Accepted Answer

You pick a plan whenever you like. If you don’t subscribe, your account stays open with reduced features: your clients, programmes and data are kept until you ask for your account to be deleted.

Question 7

Can I change plans or stop whenever I want?

Accepted Answer

Yes. Coachly has no commitment. You switch plans whenever you like: right away when moving up, at the end of your billing period when moving down. You can also stop your subscription at any time: it stays active until your next renewal date, with no refund, and your account and data are kept.

Question 8

Do my clients have to pay for the app?

Accepted Answer

No. The app costs them nothing: your clients only pay for your services.

Question 9

Which phones does my clients’ app run on?

Accepted Answer

Your clients’ app runs on iPhone (iOS) and Android, and on the web too.

Question 10

How do I invite my clients?

Accepted Answer

With your invitation link. Send it wherever you like (text, WhatsApp, email…): your client opens it, installs the app and is connected to you straight away.

Question 11

Can I add my logo and colours?

Accepted Answer

Yes, with the Premium plan: your clients download an app in your name, with your logo and colours. With the Plus and Premium plans, you can also customise your invoices and your public profile.

Question 12

How do my clients pay me?

Accepted Answer

Online, by card. All payments go through Stripe and an invoice is created for every online payment. You can also record cash or bank transfer payments.

Question 13

When do I receive the money?

Accepted Answer

The money reaches your bank account 7 days after the payment has been processed by Stripe. Each payment carries Stripe’s fee plus €0.25, paid by you (held back from your payout) or by your client, your call.

Question 14

Can I sell subscriptions and session packs?

Accepted Answer

Yes. You sell single sessions, session packs and subscriptions. Online payment, the offer catalogue and subscriptions are available with the Plus and Premium plans.

Question 15

How do I connect my AI to Coachly?

Accepted Answer

In your AI, add Coachly as a connector (MCP) and sign in with your Coachly account. Your AI then works directly in Coachly: programmes, check-ins, nutrition, forms. 125+ ready-to-use prompts, available with every plan.

Question 16

Which AIs are compatible?

Accepted Answer

Claude, ChatGPT, Gemini and any MCP-compatible client.

Question 17

Does my AI have access to my clients’ data?

Accepted Answer

Only to what you allow. You choose what your AI can and can’t do in your account, and it never edits or deletes anything without your confirmation. Your data isn’t used to train the AI. It’s an assistant: you stay in control.

Question 18

Where is my data hosted?

Accepted Answer

On Google Cloud Platform, on servers located in the European Union. Our sub-processors are listed in the privacy policy.

Question 19

Can I export my data if I leave?

Accepted Answer

Yes. Your programmes and meal plans can be exported as PDF. To get a copy of your other data, email our support team at hello@coachly-sport.fr.

Question 20

How do I delete my account?

Accepted Answer

Email our support team at hello@coachly-sport.fr to request the deletion of your account. Until you do, your data is kept.

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